These Terms of Service (the “Terms”) are a binding agreement between you and Securero (“Securero”, “we”, “us”, or “our”), the operator of the Lumo dating application and related websites and services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Please read these Terms carefully. They include important limitations of our liability, disclaimers of warranties, an agreement on the governing law and the courts that will hear disputes, and a waiver of class actions to the extent permitted by law.
Contents
1. Eligibility
By using the Service, you represent and warrant that you:
- are at least 18 years old and have full legal capacity to enter into these Terms;
- are not barred from using the Service under the laws of any applicable jurisdiction;
- have never been convicted of a felony, a violent crime, or any sexual offence, and are not required to register as a sex offender;
- will use the Service only for your own personal, non-commercial use; and
- will provide accurate, current, and complete information and keep it up to date.
2. The Service
Lumo helps adults meet and connect. We grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service in accordance with these Terms. We may add, change, suspend, or discontinue any part of the Service at any time without liability. The Service does not guarantee that you will find a match, connection, or any particular outcome.
3. Your account
- You register using your mobile phone number and must keep your account credentials and device secure. You are responsible for all activity on your account.
- You may maintain only one account and may not transfer, sell, or share it.
- You must promptly notify us of any unauthorized use of your account.
- We may refuse, suspend, or terminate accounts at our discretion as permitted by law.
4. Your content and license to us
“User Content” means anything you create, upload, post, send, or display through the Service (photos, voice recordings, profile details, messages, and other materials). You retain ownership of your User Content. You are solely responsible for it and for the consequences of sharing it.
You grant Securero a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, use, copy, reproduce, adapt, modify, translate, publish, publicly display, and distribute your User Content, solely to operate, develop, provide, promote, and improve the Service. This license continues for as long as your User Content is part of the Service and for a reasonable period afterward for backups, legal, and safety purposes. You waive any moral rights to the extent permitted by law.
You represent and warrant that you own or have all necessary rights to your User Content and that it does not violate these Terms or any law or third-party right. We may, but are not obligated to, review, monitor, remove, or restrict any User Content at any time, for any reason, without notice.
5. Acceptable use
You agree that you will not:
- use the Service if you are under 18, or interact with anyone you know or believe to be a minor;
- harass, bully, defame, stalk, threaten, intimidate, or harm any person;
- post or send content that is unlawful, hateful, harassing, harmful, obscene, sexually exploitative, violent, or that depicts or promotes such conduct;
- post nudity or sexually explicit content where prohibited, or any child sexual abuse material (which we report to authorities);
- impersonate any person or entity, or misrepresent your identity, age, or affiliation;
- post false, misleading, or deceptive information, or operate fake or automated accounts;
- solicit money, advertise, promote, or use the Service for any commercial, fundraising, or political-campaign purpose, including “sugar dating”, escort, or prostitution services;
- request or send money, financial details, or gifts to other users, or engage in scams or fraud;
- spam, send unsolicited messages, or distribute viruses or malicious code;
- collect, harvest, scrape, or store other users’ information, or use the Service’s data outside the Service;
- access the Service through automated means (bots, scrapers) or interfere with, disrupt, overload, reverse-engineer, decompile, or attempt to bypass any security or technical measure;
- infringe any intellectual-property or privacy right, or disclose another person’s private information without consent;
- use the Service for any illegal purpose or in violation of these Terms or applicable law.
Violations may result in content removal, suspension, or permanent termination, and may be reported to law-enforcement authorities.
6. Safety and no background checks
We do not conduct criminal background checks or otherwise verify the identity, background, or conduct of users. Optional “verification” indicates only a limited photo/liveness check and is not a guarantee of a person’s identity, intentions, or safety.
You are solely responsible for your interactions with other users, online and offline. Use caution and common sense: do not share financial information, meet in public places, tell someone where you are going, and stop contact with anyone who makes you uncomfortable. Securero is not responsible for the conduct of any user. You agree to take reasonable precautions in all interactions, especially if you decide to meet in person.
7. Moderation and enforcement
We may, at our sole discretion and without notice or liability, review, moderate, remove, or restrict content; limit visibility; issue warnings; or suspend, restrict, shadow-limit, or terminate accounts that we believe violate these Terms or applicable law, or that we believe harm users, third parties, or Securero. We are not obligated to monitor content but may do so. You may report violations in the app or to support@all-good.co.il.
8. Purchases, subscriptions, and virtual items
- Paid features. Parts of the Service may require payment, including subscriptions (e.g., premium tiers) and one-time purchases of virtual items (e.g., likes, super-likes, boosts).
- Billing through the stores. Purchases are processed by Apple or Google under their terms; payment is charged to your store account. We do not store your full payment-card details.
- Auto-renewal. Subscriptions automatically renew at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period. Manage or cancel auto-renewal in your Apple or Google account settings. Deleting the app does not cancel a subscription.
- Pricing and changes. Prices, features, and offerings may change. We will provide notice of material changes as required. Continued use or renewal after a price change constitutes acceptance.
- Refunds. Except where required by law or by the applicable app store’s policy, all payments are non-refundable and there are no refunds or credits for partially used periods.
- Virtual items. Virtual items and credits are a limited, personal, revocable, non-transferable license to use a feature; they have no monetary value, cannot be exchanged for cash, and may expire. Any unused balance is forfeited if your account is terminated for a violation or upon closure of the Service, except where prohibited by law.
9. App stores
If you download the app from the Apple App Store or Google Play, these Terms are between you and Securero, not the store. The store is not responsible for the Service or its support. To the extent required, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a relevant embargo and are not on any restricted-party list. You must also comply with the store’s applicable terms of use.
10. Intellectual property
The Service, including its software, design, “Lumo” and Securero names, logos, and all related content (excluding User Content), is owned by Securero or its licensors and is protected by intellectual-property laws. We reserve all rights not expressly granted. You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service. If you send us ideas or feedback, you grant us an unrestricted, perpetual, royalty-free right to use it without obligation to you.
11. Third-party services and links
The Service may rely on or link to third-party services and content (for example, app stores, messaging, AI, and hosting providers). We do not control and are not responsible for third-party services, their content, or their practices. Your use of them is at your own risk and subject to their terms.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, SECURERO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY MATCHES, RESULTS, OR CONDUCT OF OTHER USERS WILL MEET YOUR EXPECTATIONS. WE MAKE NO WARRANTY REGARDING THE IDENTITY, CONDUCT, OR INTENTIONS OF USERS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SECURERO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY DAMAGES RELATING TO ANY INTERACTION WITH OR CONDUCT OF ANOTHER USER OR THIRD PARTY, WHETHER ONLINE OR OFFLINE, ARISING OUT OF OR RELATING TO THE SERVICE.
TO THE FULLEST EXTENT PERMITTED BY LAW, SECURERO’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED ISRAELI SHEKELS (₪100). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.
14. Indemnification
You agree to indemnify, defend, and hold harmless Securero and its officers, directors, employees, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; or (d) your interactions with any other user or third party.
15. Term and termination
These Terms apply while you use the Service. You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time, with or without cause and with or without notice, including for any violation of these Terms. Upon termination, your license to use the Service ends. Sections that by their nature should survive — including content license (for backups/legal/safety), disclaimers, limitation of liability, indemnification, and dispute provisions — will survive termination.
16. Governing law and dispute resolution
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Israel, without regard to conflict-of-laws rules. You and Securero agree that the competent courts of Tel Aviv-Jaffa, Israel, will have exclusive jurisdiction, and you consent to their personal jurisdiction.
Before filing a claim, you agree to first contact support@all-good.co.il and attempt to resolve the dispute informally. To the maximum extent permitted by law, any claim must be brought on an individual basis and not as a plaintiff or class member in any class, collective, or representative proceeding, and any claim must be filed within one (1) year after it arises, or it is permanently barred. Nothing in this section limits any mandatory rights you may have under applicable consumer-protection law.
17. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other appropriate means and update the “Last updated” date above. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
18. General
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Securero regarding the Service.
- Severability. If any provision is found unenforceable, the rest remains in effect and the provision will be enforced to the maximum extent permitted.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms; we may assign them, including in connection with a merger, acquisition, or sale of assets.
- Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.
- Notices. We may provide notices through the Service or to the contact details associated with your account.
- Language. These Terms are provided in English and Hebrew. In the event of a discrepancy, the English version prevails, except where mandatory local law requires otherwise.
19. Contact
Securero — operator of Lumo
Email: support@all-good.co.il